Instacart was the worst I've had. I was trying to get a $30 first order bonus from a referral I received. I had an issue from trying to apply it to a pickup order rather than delivery. The $30 ended up getting replaced with a $10 discount. I had multiple conversations with customer service reps who gave various responses, all ultimately useless, but the first was the worst I've ever had. I was so annoyed with this guy and tilted to full smart-ass.
I pasted the back half of the convo below for anyone interested in bad customer service. It alternates between him and me, starting with him. No matter how rude you think I might sound, don't feel bad for him. He's an annoying, time-wasting liar. If he were just honest and said there's nothing he can do and I should consider it gone, I wouldn't have blamed him and could've moved on with my life. Plus, I was completely in the right. When I finally placed my order, Instacart sent an auto-email saying I received $30 in free groceries (wrong, although I should have).
The only credit I see is $10
If you think this is an error or have any questions or concerns, Please email us at:
help@instacart.com
Or call at 1-888-246-7822
10:31 am
Why is telling someone over the phone different from telling you here?
Why should I expect anything other than having to go through this same frustrating experience?
10:32 am
Correct you would get the same response
10:32 am
So your final response is you want me to waste my time with another person?
10:32 am
The only credit Available is $10
10:32 am
What about the prior promo
10:34 am
Expired
10:35 am
So you can see it?
What did it say?
(I know it expired 8/22 btw) [
slight bluff but I think this was the correct date]
10:35 am
Expired May 21, 2023 12:29 AM EDT [
he's completely lying, I literally had the promo on the account 30 minutes prior but just lost it when trying to finagle the $30 as a pickup discount instead]
10:35 am
lol
What about what you said earlier
Quote "the referral you made is
Give $30 - Get $10" [
I brought this up because initially he claimed $10 was correct according to this language, and then later started saying the promo expired after I clarified to him that I was the one getting the $30 not giving. I was kind of just ignoring his lie about it expiring because if it expired then why would there be $10?]
If I was referred, and it was Give $30, and I applied the promo code to the account, why would there be $10 instead of $30?
Please keep in mind, this was a quote from you. I can send a screenshot if it would help. [
he kept insisting on a screenshot of the promo that disappeared from my account as if I preemptively take those]
10:36 am
The only credit Available is $10
If you think this is an error or have any questions or concerns, Please email us at:
help@instacart.com
10:37 am
That's not the question
10:38 am
If you think this is an error or have any questions or concerns, Please email us at:
help@instacart.com
10:40 am
"the referral you made is
Give $30 - Get $10"?
10:41 am
Thank you for the enfo
info
10:45 am
You forgot it already? [
rude, yes, but he was being sarcastic while lying to me]
I know this is taking a while but come on...
10:46 am
The only credit Available is $10
10:46 am
So what referral where you said "the referral you made is
Give $30 - Get $10"?
10:46 am
Correct
So you gave $40 and $10 was issued
That is the only referral I see
If you think this is an error or have any questions or concerns, Please email us at:
help@instacart.com
Thank you
10:47 am
My friend
You are the
help@instacart.com
10:48 am
This is the chat support
You can go ahead and send an email or call
10:48 am
Different people?
10:48 am
Different team
10:48 am
Different capabilities?
10:48 am
Correct
10:49 am
Well I guess I won't order anything and see what they say
as you've advised
10:50 am
We are glad to have a customer like you be a part of the Instacart family.
10:51 am
I'm feeling the love
10:51 am
I appreciate your efforts, and thank you so much for your support.
10:52 am